This is part of a series of articles from my experiences on the road – working with Healthcare partners and customers across the world.
I had the opportunity to attend the eHealth Week in the UK in May 2017. Apart from having given a short speech on their Unplugged Stage, I got to meet and hear some very interesting people talk. One of the keynote speakers happened to be Dr. Keith McNeil (CCIO – NHS England).
Dr. McNeil spoke about how important it is to drive healthcare transformation through the people that provide care themselves. It is important to get their ‘buy in’ to change the way they interact with their patients. Care providers need to believe that newer care models will lead to better outcomes.
He compared the complexities of delivering healthcare to another complex topic – Quantum Physics. One of the core principles of this subject is that all laws of nature are derived from the most basic interactions between sub-atomic particles.
In other words, if you change the way these particles interact, it may end up bending and changing the most basic laws of nature. Imagine gravity going haywire because there was a change with these micro interactions!
Sounds right out of a comic book? This analogy drove my brain into an overdrive. Incidentally, this is one of the many reasons that are given to justify why super heroes have astonishing abilities to bend the laws of nature.
In healthcare, the most basic interaction is the most common one – the encounter between the provider and the patient. If you change the rules of engagement at this most basic level, it can cause a ‘Butterfly Effect’ to the outcome of the entire process.
Modifying this basic interaction thoughtfully can lead to dramatically improved results for the patient.
And that’s what makes Healthcare today so interesting – we are looking at modifying the very core of this interaction between patients and clinicians. The way patients have interacted with doctors has largely remained the same over the last several decades. With the advent of mobile apps, portable devices, FaceTime and video chat tools this is poised to change – and that’s where the real magic will happen.
Do feel free to share some of your own experiences and thoughts in the comments section!
This blog was originally posted by Varun Anand on LinkedIn.