Technical Services Engineer

About Company
Job Info
Job Status: Open
No of Vacancies: 3
Date Posted: June 24, 2019
Expiry Date: December 31, 2019
Job Type: Full Time
Job Level: Any
Years of Experience: 2
Salary Info
Salary Type: Negotiable
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Roles & responsibilities: 
  • Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services through ticketing system or telephone call. All such transactions should be recorded accurately with ticketing system 
  • Diagnose and resolve technical and application issues 
  • Application and Infrastructure monitoring 
  • Application deployment and smoke testing of configured functionalities within cloud and on customer premise installations 
  • Redirect problems to appropriate team/departments  
  • Stay current with system information changes and updates 
 Requirements
  •  2 years + experience        
  • Should have very good communication skills, work closely with Client related issues, answer calls and support them for technical issues
  • Provide day-to-day support for customer escalations and incident tickets
  • Ensure SLA’s are met
  • High knowledge of Unix / Linux operating system
  • Provide day-to-day monitoring and sometimes operational support and administration of Linux/Java-based services during installation, configuration and regular upgrades or maintenance
  • Must be able to determine when a server is in a "distressed" state, e.g. network performing badly, short of swap space, short of RAM, overloaded CPU, overloaded I/O subsystem. Understand how to gather more information and recommend a solution
  • Must have excellent troubleshooting and problem solving skills with strong skills in Root Cause Analysis (RCA) 
  • Experience with monitoring/management systems (e.g. Nagios, Zabbix, Otrs, Jira etc.)
  • Scripting and automation skills to address recurring tasks, specifically Bash, PERL, Python 
  • Understanding of Web technologies like web/application server 
  • Hands on experience in writing complicated MySQL queries
  •  Knowledge of MongoDB Queries added advantage
  • Document and handle knowledge transfer to other team members as well as for L1/L2 teams 
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