Professional Services Engineer

About Company
Gurugram, India
Job Info
Job Status: Open
No of Vacancies: 3
Date Posted: November 29, 2017
Expiry Date: February 28, 2018
Job Type: Full Time
Job Level: Any
Years of Experience: 0-2 years
Salary Info
Salary Type: Negotiable
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Roles & responsibilities

  • Interacting with customers to get requirements & giving updates on the implementation progress
  • Preparing the entire implementation plan & ensure deadlines are met at all costs
  • Interacting with various teams within MphRx to get different modules of the implementation completed
  • Customizing the customer environment via scripts/configurations, etc. to match the customer requirement
  • Creating analytic dashboards as per customer requirements
  • Giving proper handover/KTs to technical services before Go-Lives
  • Ensuring high quality service delivery through adherence to quality standards
  • Giving trainings to customers on various tools/features of the application
  • Creating training/FAQ documents that would help other teams to troubleshoot and manage the customer after Go-Live

Requirements

  • Any Graduate with 0-2 Years’ experience in the relevant field before joining the organization
  • Knowledge of Linux/Unix
  • Programming experience in Object Oriented Languages like Java, C++ or scripting languages like Python, JavaScript, etc.
  • Experience in working with Linux/Unix based systems
  • Good know-how on relational/SQL databases (preferably in MySQL) and ability to write SQL queries
  • Basic understanding of Web Service protocols such as REST and SOAP
  • Basic understanding of networking protocols such as HTTP, TCP, UDP, etc.
  • Ability to use version control systems such as GIT and SVN
  • Strong analytical and problem-solving skills and aptitude
  • Good communication skills
  • Knowledge of Shell Script/Java Script/MongoDB is an added advantage
  • Should be open to learn new languages/technologies
  • Should be open to work in Application/Product Support
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