Access to Health Records
A patient portal is ineffective unless it can be integrated with existing EMR, RIS, Laboratory management, and other patient information systems across the organization’s entire infrastructure.
In fact, the most effective patient portals have the ability to integrate with any EMR system in any hospital system across the country. These health records should be collated and normalized into a Unified Clinical Viewer that makes it easy for the patient to pick and choose what kind of information is important to them, as well as dive deeper into the details behind the specific health metrics. When patients can physically see abnormalities that have been flagged in the system, they can raise questions to their care team via secure communications channels.
Secure Chat and Communications
In addition to health record access, patients should also be ensured that their records remain private. Not only is this an essential element of the HIPAA Privacy Rule but it also, ensures that the patient is comfortable communicating highly sensitive topics to their care team within the application itself. This can in turn lead to greater patient engagement and a higher quality of care.
Accounts and Billing
Perhaps an overlooked function in many EMR systems, having a convenient location to pay bills and handle additional family member accounts keeps the care pathway flowing smoothly from initial intake to outpatient services. Additionally, enabling patients to schedule appointments, whether in person or through teleconsultations, can ease the burden involved with switching to another application to do this. As a result, patients will be more likely to make and keep appointments since they are already inside the flow of the application itself.
A Digital Front Door with the ability to support multiple right-to-left and left-to-right languages is key to delivering a personalized virtual care experience across multiple populations and communities. This can also function to serve Social Determinants of Health (SDoH) functions that require data access for underserved communities.
Health Surveys and Assessments
The questionnaire capabilities of a digital front door solution should be customizable and based on the patient’s specific condition or diagnosis. Once the patient or care coordinator has input information on the patient inside the platform, the solution automatically comes up with questions that will help the provider in a myriad of ways including:
- Helping the physician prepare for an encounter via health assessments
- Checkup questionnaires sent to the patient for response tracking that customize treatment plans in real time
- Patient triage during emergency situations like COVID-19 for numerous workflows
Contextual patient data should be easily accessible at the dashboard level. In the digital front door, information like encounters, medications, conditions, allergies, and insurance documentation can be collated from all the different sources and showcased into one specific view that best aids the care plan.
Remote Patient Monitoring
The ideal digital front door solution can integrate with home-based devices for remote patient monitoring functions. Compatibility with iOS and Android operating systems allows the platform to pull in information from smartphone devices and add it to the unified clinical viewer.
Instead of going through the hassle of contacting the care coordinator for a referral, a patient can view the details of a referral that a physician has made for them within the patient portal. From here, the patient can book an appointment in the portal.
Relevant educational and marketing widgets pertaining to the patient condition can be seamlessly included into the dashboard without distracting the user experience of the application.
Patient care plans should be easily accessible and another part of the unified clinical viewer. In addition to access to laboratory results, the patient gets a holistic view of their medical care from the health system’s digital front door solution.
A white-labeled digital front door solution can strengthen the hospital’s branding while showcasing the organization as one that is forward thinking amongst competitors. White labeling also allows the organization to customize their privacy language for patient security.
Everything Under One Roof
By keeping all of these functions within one application, organizations are able to bridge the gaps that come along with using multiple different applications for different purposes. As a result, patients are more tuned into their care management processes than they would be under a fragmented system.